Help Center
Find answers to common questions or contact our support team for assistance.
Popular Topics
Getting Started
How do I search for properties?
Use our search bar on the homepage or visit the Search page. You can filter by location, property type, price range, bedrooms, bathrooms, and more.
How do I create an account?
Click on 'Sign Up' in the top right corner. You can register as a Customer, Agent, or Property Owner. Fill in your details and verify your email.
Is Yaltopia Homes free to use?
Yes, browsing and searching for properties is completely free. Some premium features may require a subscription.
Bookings & Appointments
How do I book a property viewing?
Navigate to the property listing page and click 'Book Appointment'. Select your preferred date and time, then submit your request. The property owner will confirm.
Can I cancel an appointment?
Yes, you can cancel appointments from your dashboard. Visit the Appointments section and click 'Cancel' next to your booking.
What happens after I book?
The property owner will receive a notification and confirm your appointment. You'll receive an email confirmation with details.
Favorites & Saved Listings
How do I save a property to favorites?
Click the heart icon on any property listing card or detail page. You must be logged in to save favorites.
Where can I see my saved properties?
Visit the Favorites page from the navigation menu or your dashboard. All your saved properties will be listed there.
Can I organize my favorites?
Currently, favorites are saved in a single list. We're working on adding folders and tags in a future update.
Account & Payments
How do I update my profile?
Go to your Dashboard and click on 'Profile'. From there, you can update your information, contact details, and preferences.
How do I change my password?
Visit your Profile settings and click 'Change Password'. You'll need to enter your current password and create a new one.
What payment methods do you accept?
Payments for renting or buying a property are made directly between you and the property owner or agent — Yaltopia Homes is not involved in that transaction. If you purchase a paid platform feature (like a featured listing), that payment is processed securely through our payment provider and is non-refundable except where stated at the time of purchase.
What happens to my data when I delete my account?
Most of your account data is removed shortly after you delete your account. Some information — like financial records or details needed to resolve an open dispute — may be kept for a limited time as required by law. See our Privacy Policy or visit Account Deletion for the full breakdown.
Verification
What documents do I need to become a Verified Agent or Property Owner?
Agents typically provide a valid license or credential, and property owners provide proof of ownership. We also request a government-issued ID to confirm identity. This is only required if you're applying for a "Verified" badge — browsing and regular listing don't require it.
How is my ID or verification document protected?
Verification documents are stored separately from your regular account data, with access limited to our verification team. They're deleted within 90 days of your account closing or your verified status ending, unless we're legally required to keep them longer. Full details are in our Privacy Policy.
Terms & Disputes
What do I do if I have a dispute with Yaltopia Homes?
Email legal@yaltopia.com first — we aim to resolve most issues informally within 30 days. Our full dispute resolution process is outlined in our Terms of Service.
What if I have a dispute with another user, like a landlord or renter?
Yaltopia Homes is a platform that connects users — we're not a party to rental or sale agreements between you and another user, so those disputes are between you directly. We're happy to help where we can, but can't guarantee a resolution. See our Terms of Service for details.
A listing is using my photos or content without my permission. What do I do?
Email legal@yaltopia.com with a link to the listing, a description of the content in question, your contact details, and a statement that you believe the use is unauthorized. We'll investigate and may remove the content while we review it.
Still need help?
Our support team is here to assist you 24/7.